Frequently Asked Questions
Everything you need to know about bringing Puure into your home.
What materials are used in Puure products?
We prioritize sustainability and quality, using 100% organic cotton, FSC-certified woods, and non-toxic finishes to ensure every piece is safe for your family and the environment.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 2-3 weeks depending on your location.
What is your return policy?
We offer a 30-day window for returns on most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Currently, Puure ships to the contiguous United States and Canada. We are working on expanding our reach to international enthusiasts soon.
How do I care for my Puure textiles?
To maintain the integrity of our organic fibers, we recommend machine washing on a gentle cycle with cold water and air drying or tumble drying on low heat.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.